FREQUENTLY ASKED QUESTIONS

Results vary depending on your skin history, the cause of your hyperpigmentation, and how persistent it is. With consistent use, you can typically begin to notice visible improvement within 8 weeks.

For those looking to support faster visible results, adding our Tone Correct Serum can help complement the Pigment Protocol™️. With consistent use, you may begin to notice improvement within 4–6 weeks.

Yes. The Pigment Protocol™️ is formulated with a focus on pigmentation management and barrier support. Barrier Boost contains ingredients such as ceramides, centella and chamomile to help support a calm, healthy skin barrier.

However, sensitive skin can respond differently to active ingredients, so we recommend introducing the products gradually and following the recommended usage instructions.

YES!

The Pigment Protocol™️ is designed to help improve the appearance of hyperpigmentation across different skin tones and complexions.

Our goal is not to change your natural complexion, but to help fade areas of excess pigmentation and reveal a more even, brighter-looking skin tone.

The Pigment Protocol™️ is our targeted DUO system consisting of:

Together, the DUO takes a pigmentation + skin barrier approach: targeting the appearance of excess pigmentation while supporting the skin barrier and helping minimize irritation that can contribute to post-inflammatory pigmentation.

Please visit the “Book a Consultation” page on our website.

We offer both in-person and virtual consultations, so you can choose the option that best suits your needs.

There is no fixed number of bottles that applies to everyone.

Your results depend on factors such as the cause, severity and duration of your hyperpigmentation, as well as how consistently you use your products and protect your skin from UV exposure.

You may notice a visible difference after using one bottle, but we cannot guarantee that all hyperpigmentation will be completely faded after one bottle.

Hyperpigmentation can return when the factors that triggered it are still present. Therefore, a maintenance routine can be helpful after achieving your desired results.

You do not necessarily have to maintain the same frequency you used during your correction phase. For example, if you were using the products five times a week, you may be able to transition to a less frequent maintenance schedule based on how your skin responds.

We also recommend continuing with daily sun protection, as UV exposure can worsen pigmentation and make maintaining your results more difficult.

We do not measure results in “shades lighter.”

The Pigment Protocol™️ is not designed to bleach or change your natural skin colour. It is designed to help fade areas of excess pigmentation and uneven tone, allowing your skin to appear brighter, clearer and more even.

Your natural complexion remains the same; we are simply helping address the pigmentation that is making certain areas appear darker or uneven.

No. The consultation fee is separate from the cost of your products or treatment and will not be deducted from your final purchase or treatment fee.

The consultation is a professional assessment where we take the time to understand your skin concerns, assess your skin, identify possible contributing factors, and recommend the most appropriate treatment or skincare plan for your individual needs.